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02 · AI agents

AI agents and custom software for your business

An AI agent is much more than a chatbot: it understands what it is asked, checks your systems, takes action and knows when to hand the case over to a person.

Illustration of Mavagna’s AI agents service

We design agents trained on your business information to serve customers on your website or WhatsApp, qualify opportunities, book appointments or help your team find answers instantly. And when what you need doesn’t exist, we build it: internal tools, data dashboards and client portals with built-in AI.

  • Chatbots
  • Internal assistants
  • Custom tools
  • Dashboards

What’s included

What our AI agents service includes

  • Customer service agents

    They answer questions, handle routine requests and pass the cases that need it to your team, on the web, WhatsApp or email.

  • Lead qualification

    They talk to each contact, identify their needs and fit, and book the meeting with the right salesperson.

  • Internal assistants

    An assistant that knows your procedures, catalogues and documents and answers your team in seconds.

  • Custom tools

    Internal apps, client portals and data dashboards with AI, tailored to the way you work.

  • Integration with your systems

    We connect the agent to your CRM, calendar, ERP or online store so it can act, not just chat.

  • Monitoring and improvement

    We review conversations, measure the quality of the answers and improve the agent every month.

Results

What you gain by working with us

  • Instant 24/7 service without growing your team.
  • More qualified opportunities and less time spent on poor-fit contacts.
  • Company knowledge accessible to the whole team.
  • Data and conversations under your control.
How we work
01 · Assessment
02 · Design
03 · Build
04 · Launch
05 · Continuous improvement
See the full method

Frequently asked questions

Questions about AI agents

More answers in our general FAQ.

We limit it to the information and actions you decide, set out what it must not answer and define when it hands the case over to a person. We also review its conversations to keep improving it.

We design every agent in line with the GDPR: we choose providers with proper safeguards, limit the data processed and document the processing.

Yes. A well-designed agent is precisely what allows a small team to serve customers like a big one.

Let’s talk

Shall we talk about AI agents?

Tell us how your team works today and we’ll suggest what to automate first, how much time you’ll save and what it will cost. No strings attached.