Terms and conditions

Last updated: 14 October 2026

This English version is provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.

1. Service provider

Mavagna Ltd, Company Registration Number 17513023, 20 Wenlock Road, London N1 7GU, United Kingdom. Email: hello369@mavagna.com.

2. Purpose

These terms govern the online purchase of Mavagna’s services (AI automations, AI agents, web development, marketing and related services), whether at a fixed price, by subscription or by custom quote. If there is a signed quote or contract, it prevails over these terms insofar as it provides otherwise.

3. Prices and taxes

Prices are shown in euros. Mavagna Ltd is not registered for VAT, so its invoices do not include VAT unless otherwise stated.

4. Purchase and payment process

The client chooses the service, accepts these terms and completes payment through the secure payment gateway. Once finished, they receive the confirmation and the invoice by email. Payment can be made using any of the payment methods available at the time.

5. Subscriptions

Subscriptions renew automatically at the end of each period and are charged in advance. There is no minimum term: the client can cancel at any time by writing to hello369@mavagna.com, and cancellation takes effect at the end of the period already paid, with no pro-rata refund for that period.

6. Provision of the service

After payment, Mavagna contacts the client within a maximum of 24 business hours to plan the work. Delivery times are agreed in each case and depend on the client providing the necessary information and access in good time.

7. Right of withdrawal (consumers)

If you purchase as a consumer, you have 14 calendar days from the purchase to withdraw without giving any reason, by notifying hello369@mavagna.com. If you expressly request that the service begins during that period, you must pay the proportional part of the service already provided, and you will lose the right of withdrawal once the service has been fully provided. This right does not apply to those who purchase as a business or professional.

8. Liability

Mavagna provides its services with due professional diligence. Automations and AI agents also depend on third-party tools (platforms, AI models, the client’s applications) whose operation Mavagna does not control. Except in cases of wilful misconduct or gross negligence, Mavagna’s liability is limited to the amount paid for the service in question.

9. Ownership and data

Once paid for, deliverables developed specifically for the client belong to the client. Automations are set up in the client’s accounts wherever possible. Mavagna processes any personal data it accesses as a data processor, in accordance with the privacy policy.

10. Applicable law and complaints

These terms are governed by the laws of England and Wales, without prejudice to the rights granted to the client by the consumer protection legislation of their country of residence. For any complaint, write to us at hello369@mavagna.com.